Investigations
In any successful system things will go well nearly all the time but will go wrong from time to time. Individuals, teams and organisations need to be open to learning from things that go well and things that go wrong. People generally want to do a good job so investigations and reviews should leave them feeling empowered to do this.

Mersdee Health brings considerable experience in helping individuals, teams and organisations learn from what went well and what did not go well. If reviews and investigations are to make a difference they must be clear about accountability but equally clear about ensuring lessons are learned and used to improve future service delivery. Recommendations that are not based in the reality of the service specification and which do not take into account cost (opportunity cost as well as cash cost) can make staff feel hopeless, can increase time spent on paperwork and can reduce time spent on actually delivering the service. Mersdee Health has great experience in designing formative recommendations and helping services to interpret recommendations in ways which not only deliver the requirements of the recommendation but in the best way for that service.

Services available include